Pages

Tuesday, August 28, 2012

Truth #5: Call Comcast to your house to set up the cable

Just because your cable is free and they give you a starter kit does not mean that it comes with instructions on the proper way to install it.

Yesterday I was given the task by husband to try to install the cable and to get the cable box "activated." I went and pulled out all of the items in the starter kit, but saw no directions at all as to how to install it. So, I did what anyone else would do (not really), I improvised and just started sticking random cords into the tv and the box. How hard could it be?

Apparently there are two different ways to activate a cable box: one way is to go online and to complete the process virtually and the other is to actually pick up a phone and call a number to speak with a representative.

As a child of the digital age, of course I went with option one, and  this option would save me from speaking on the phone to another human being. You see, Braden  and I both Hate Hate Hate talking to people on the the phone (we'll see how this works out for us . . . )

After several attempts of activating the box, and getting kicked out of the comcast page on several occasions because I had been "inactive" on it for 45 minutes or more (I got bored waiting for this thing!) I gave up and decided that this was a job for husband.

When Braden got home, same thing occurred, only this time he plugged all the cords in to what he tells me were the right places . . . After checking that everything is plugged in securely about 4 times, I tell Braden to call the comcast office. I of course know that he is dreading this, the act of calling a person on the phone, but I would rather he do it instead of me.

After a back and forth-- "no, you call it" "no, you call,"--we are still cable-less for now . . .






1 comments:

  1. Hi there!
    I'm sorry for the trouble with getting your box activated. Please email our team at the address below with a link to this post, the phone number associated with your account, and the last 4 digits of the serial number on the cable box. We would be happy to activate this for you (without picking up the phone:)).

    Welcome to Comcast! Let us know if you have any other questions and concerns. We're here if you need us.

    Kind Regards,
    Melissa Mendoza
    Digital Media Specialist
    National Customer Operations
    We_Can_Help@comcast.com
    @ComcastMelissa
    +Melissa Mendoza

    ReplyDelete

Free Blog Template by June Lily